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Frequently Asked Questions (FAQs)

 

What is it?

 

Why do I Need it? I already have Virus or spam protection?

 

How do we know if you are blocking any viruses for us?

 

Will I Lose email?

 

How does it work?

 

How many spams have been blocked today?

 

What is  {*****SPAM*****} doing in the Subject Line?

 

What do we do if email is not being tagged correctly?

 

Is it safe and reliable?

 

What about the spyware and viruses that somehow gets downloaded with my web browser?

 

How can I make Outlook automatically organize my {*****spam****} into a different folder.

 

How Do I Setup my Outlook to connect to my emailclean.com Exchange Server?

 

How Do I Archive my old emails

 

Frequently Asked Questions (FAQs)

 

What is it?

eMailShampoo and eMailConditioner are email protection services powered by cci.net professional security services.  Together they protect your company from email viruses  and from annoying spam messages.  eMail Shampoo washes away the viruses from your email and eMail Conditioner smoothes the spam tangles from your inbox.

 

Why do I Need it? I already have Virus or spam protection?

To Quote Wayne Rash in his Aug 7,2002 Article in EWeek Magazine:  "Viruses continue to be a major problem for most companies. In fact, they're getting worse. As e-mail use has grown, so have the number and the virulence of computer viruses. Yet, for most companies, the only defense against viruses is the antivirus software that resides on employees' desktop computers. You have to depend on employees to actually scan everything that comes into their computers, and thus on to your network. This is hardly a satisfactory solution. "

 

How do we know if you are blocking any viruses for us?

Submit your domain and see your virus counts for the past 2 weeks

 

 

Will I Lose email?

NO.  You will get all your email.

 

How does it work?

Email destined to your company is routed to our multiple redundant email cleaners.  They wash and condition your email and then route your sanitized email to your company's email server for final delivery to you.

 

How many spams you blocked today ?

Spam Counts for the day in REAL TIME
 

 

 

What is  {*****SPAM*****} doing in the Subject Line?

If the emailclean system cannot determine the email as coming from a known spam source, it will read the email using heuristic and statistical analysis.  If it can recognize the email as having spam qualities, it will inject  {*****SPAM*****} into the subject and will remove the potentially harmless html software code of the spam email.

 

What do we do if email is not being tagged correctly?

If you receive legitimate  email that was {*****SPAM*****} or spam that was not tagged with {*****SPAM*****} in the subject, forward them to spam@cci.net and we will adjust the system.

 

Is it safe and reliable?

Our system has gone thru a rigorous beta testing to insure you will get your email promptly.

 

What about the spyware and viruses that somehow gets downloaded with my web browser?

Only email that passes thru our system is washed of Viruses or Spam.  Viruses or spyware are contracted thru other means will require you to install software on your personal computer.  We suggest the following software:

Anti-Spyware Software

Download Spybot - Search & Destroy 1.3 -   Installation Instructions here
Application to scan for spyware, adware, hijackers and other malicious software. 

Spyware, adware, browser hijackers, and dialers are some of the fastest-growing threats on the Internet today.

  •  

    > Download SpywareBlaster 3.1   Installation Instructions here

    SpywareBlaster can help keep your system spyware-free and secure, without interfering with the "good side" of the web.
    And unlike other programs, SpywareBlaster does not have to remain running in the background.

     

  • Personal Computer Anti-Virus Software

  • ClamWin  Open Source (Free) Windows Virus Protection

    ClamWin provides Graphical User Interface  Clam Antivirus scanning engine. It allows to select and scan a folder or file, configure settings and update virus databases. It also includes a Windows Taskbar tray icon. ClamWin also features a context menu handler for Windows Explorer which installs Scan into the right-click explorer menu for files and folders.

  •  

     

    How can I make Outlook automatically organize my spam into a different folder.

    The following instructions will allow you to create filters for your email client which will automatically move or delete incoming messages with certain characteristics. These instructions assume you have already set up your Personal Folders for local storage of mail.

    Create a Junk Mail local storage folder in email.

    Create a new folder to be used as your "Junk Mail Folder in "File" -> "New" -> "Folder"

    Name your folder ie: "Junk Mail"
    and in "select where to place the folder"
    place it in Personal Folders
     .

    Create  a Rule using Rules Wizard

    Create a New Rule. Go to "Tools" -> "Rules Wizard" -> "new" 

    Select "Move messages based on content" and select your folder in "Specified" and in "Specific words" enter {*****SPAM*****} and select "Add"

    Finally, select "Finish"  in the "Rules Wizard"

    And YOU DID IT!
     

      

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